incharmsway web store FAQ section

All of our items are handcrafted. This means each item is unique and may have slight variations from piece to piece. Please accept this as one of the beautiful features of owning a special piece from In Charm's Way. We make every effort to describe, photograph, and represent each piece as accurately as possible. Due to variations in monitors and how different browsers and systems handle data, the color of a piece may be seen different from monitor to monitor. Mostly, our color descriptions are the standard gemstone, bead or crystal color names, or something you can relate to like crayola crayon colors. Our pieces are handcrafted and limited in quantity, and we while we attempt to keep our web site as accurate and up-to-date as possible, we may sell out of a particular design.

Orders are processed in the order they are received and normally go to mail between 2 to 3 business days from receiving them, and only after receiving payment. If you are in a rush or have a timeline to meet please e-mail us, we will do our best to accommodate you. Some items may require a longer lead time and the lead times of these items are generally noted on the web site.

In Charm's Way can rush deliver for an additional charge over our regular shipping charges. Please email us at [email protected] to be sure that your item is in stock and available for rush delivery and for the additional costs to your location. Please note that we may require one or two business days for the preparation of your order.

All items come beautifully presented in a gift box -- free-of-charge -- perfect for sending as a gift, or for treating yourself!

To allow for the preparation of your special piece, please allow 5 to 7 business days (excluding holidays) for the delivery of your package via USPS Priority Mail.

Return Policy on Ready-made Items We want you to be happy or hopefully thrilled with your jewelry. If for any reason, you are not, please contact us at [email protected] and we will arrange to exchange your purchase. You may return the jewelry to us within 30 days of receipt. If your purchase was damaged or defective, we will refund the shipping costs (original and return) in addition to the purchase price. Please e-mail us to let us know that you will be sending a return and the reason for the return before sending back any items. ------- Return Policy on Custom-made Items If we have custom-made something to fit a specific size, we normally do not offer a refund for any reason other than faulty or damaged goods. Please contact us first if you feel you need to return anything for any other reason. All items can be made up to fit a specific size, we ask that you state this on your order if necessary. The pictures on the website give a good representation of the items, but remember that markings of stone will vary slightly due to their being a natural substance. We may need to charge a little more for the extra beads involved in making up bracelets, chokers or necklaces that are much larger than average.